A pat on the back for Opal in the customer service team email inbox!
Sent: 06 March 2008 15:31
To: Opal Witney
Subject: New Client Reply – [INDIGO !32923]: Some queries
Thanks so much, Opal. I’ll look forward to receiving the swatches/colour charts, and then we can make a firm decision and place our order next week.
You really are so very efficient and I do appreciate it. Some companies are terrible about replying to e mails, or dealing with queries effectively.
I’m so impressed by your promptness and helpfulness. I’d like to send you a copy of the first book in the series to say thank you – where shall I send it? Could you remind me of your company’s address and I’ll send it c/o there. We have a fan base growing in Australia, although the series isn’t yet available there. So it’ll be great to have another Aussie Stonewylder!
Kit Berry (Stonewylde)